Frequently Asked Questions

Austin Roots is primarily a private-pay practice. I am in-network with Blue Cross Blue Shield. If you have out-of-network benefits, you may also be able to receive reimbursement for sessions. I'm happy to provide a superbill and help you understand how that process works.

Individual therapy is $180 for a 50 minute session. If you have BCBS your co-pay, co-insurance or deductible will be due at the time of service. Individual supervision is $600, or group supervision is $400 per month with a minimum of 4 hours a month. Consulting projects will be priced on an individual basis based on scope and commitment required.

No, I am a psychotherapist, not an medical doctor. We will only do therapy together. A psychiatrist can prescribe medications and I have many psychiatrists I can refer you to if the need for medication arises in our work together.

I can meet in person on Tuesday and Thursdays 8am until 2pm at 1010 Mo-Pac Circle, in Austin TX. I can meet with patients in Texas virtually. Those seeking supervision can be seen in person and virtually. For consulting projects I will meet you in person as needed.

You don't know! I suggest a brief phone call prior to any appointment to see if we both think this would be a good working relationship. Whether it is therapy, supervision, or consulting you will be asked to share a lot of vulnerable information and both of us need to trust each other in order to make progress.

A Good Faith Estimate outlines the anticipated cost of therapy services prior to scheduling, or at any time you request one.Receive an estimate including:Type of service, expected frequency of sessions, provider information, expected total cost over 12 months (or length of treatment if known)The Good Faith Estimate is not a bill. It is designed to prevent surprise charges and help you understand what therapy may cost.You can find more information here

You have a right to have your complaints heard and resolved in a timely manner. If your issue cannot be resolved, you may file a complaint with the licensing board: Texas Behavioral Health Executive Council ATTN: Enforcement1801 Congress Avenue, Suite 7.300 Austin, TX 78701 Telephone: 1-800-821-3205 For more information, please visit the BHEC Website: http://www.bhec.texas.govIf you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov. To file a consumer complaint regarding the privacy and security of yourhealth information, you may contact the Texas Office of the AttorneyGeneral and file a consumer complaint by clicking this link: https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy

If you’d like a copy of your records, please submit your request in writing. Use the subject line “REQUEST FOR RECORDS” and send it through the patient portal or, if you don’t have portal access, by email. Please include your completed Authorization form. You can email your request to turnipseed.andrea@gmail.com.